text size: medium | large

Last updated: 16/10/08

Internationalisation and Innovation In The Service Sector: The Role Of International Migrants and UK (London) Hotels

Researchers

Allan Williams, Eugenia Markova, Anna Paraskevopoulou

Time Scale

October 2007 - March 2010

Funding

Economic and Social Research Council

Project Summary

International migration is an important but under-researched channel of tacit knowledge transactions and innovation. This project examines the role of innovation in a ‘low-tech’ sector, hotels, where international migration is particularly prominent: accounting for 60-80% of all the labour force in London hotels.

The specific aims are:

Research methods

Stage 1: Mapping innovations in the hotel industry: Archival research, and key informant interviews with suppliers, intermediaries, and policy bodies
Stage 2: Innovation in large-scale hotel chains: Interviews with domestic v foreign owned chains
Stage 3: Migrant v non-migrant managed small and medium sized London hotels: questionnaires and interviews
Stage 4: Comparative international evaluation by panel of international experts


© 2010 London Metropolitan University - Company Information